# luxbmxcom

> Public Help Center articles for luxbmxcom.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [How Can I Check Remaining Gift Card Balance?](https://help.luxbmx.com/en-US/how-can-i-check-remaining-gift-card-balance-3705455.md): Got a LUXBMX gift card and want to know how much BMX-treat-yourself money you’ve still got left? Easy!. You can quickly check your current balance online:. 👉 Check Gift Card BalanceHead to our balance checker and enter the last digits of your gift c
- [Top Tube (TT)](https://help.luxbmx.com/en-US/top-tube-(tt)-636472.md): Top Tube length (TT) is typically measured in inches. It is the distance between the centre of the Head Tube and the centre of the Seat Tube. See Image below. Freestyle BMX Top Tube:. The table below provides valuable insights into freestyle BMX top
- [Wheel Size](https://help.luxbmx.com/en-US/wheel-size-636524.md): Freestyle BMX Bike Wheel Size:. Freestyle BMX bike wheel sizing is a crucial aspect of bike setup that directly impacts rider performance and comfort. As shown in the reference table, wheel sizes for freestyle BMX bikes typically range from 12 to 24
- [Frame Material](https://help.luxbmx.com/en-US/frame-material-636587.md): Choosing a new frame or BMX bike based on the materials it's made from rather than the price tag displayed is the correct and only way to shop in BMX. Rider's safety, durability, look and feel are all influenced by the materials the frame has been ma
- [Fork Material](https://help.luxbmx.com/en-US/fork-material-644420.md): Picking out a new set of forks can be tough... and tough is what you should be looking for in a new set of forks. Look for forks with Lifetime Warranty for that extra piece of mind when you are looking to send it on the reg!. 1-Freestyle BMX Fork Mat
- [Headset Bearings](https://help.luxbmx.com/en-US/headset-bearings-644500.md): 1-Sealed Vs Unsealed. 2-Freestyle BMX Headsets. 3-Race BMX Headsets. 1-Sealed Vs Unsealed:. Sealed (Integrated) and unsealed bearings are two options for headsets on BMX bikes. Sealed bearings are enclosed in a protective casing, shielding them from
- [BB Bearings](https://help.luxbmx.com/en-US/bb-bearings-644522.md): Getting the right bottom bracket (Often referred to as a BB) for your bike can be a little tricky but we are here to guide you through it. We always recommend opting for a Sealed Bottom Bracket- they work better, last longer and are more reliable tha
- [Drive Side](https://help.luxbmx.com/en-US/drive-side-662873.md): Drive side for BMX bikes is referring to what side of the bike the sprocket/chainring, chain and driver/freewheel is on. These are on the right side for Race BMX Bikes and can be on either the left or the right on freestyle bikes. 1-Freestyle BMX Dri
- [Brake Style](https://help.luxbmx.com/en-US/brake-style-662880.md): Going fast is fun. But sometimes you have to slow things down. It BMX there are a few different ways to do it- each with their own pro's and con's. You will only be able to run the style of brake that your frame or fork allows so be sure to check you
- [Hub Type](https://help.luxbmx.com/en-US/hub-type-663356.md): Getting the right hub type for your riding style is a sure fire way to shred with confidence. Always ensure you get the right Drive Side for your hub, Spoke Holes and Axle Size. 1-Cassette. 2-Freecoaster. 3-Hybrid:. 4-Freewheel:. 5-Planetary:. Casset
- [Hub Bearings](https://help.luxbmx.com/en-US/hub-bearings-663578.md): BMX hub bearings are crucial components in a bike's wheel system. They come in three main types: sealed, unsealed, and semi-sealed. Sealed bearings are fully enclosed, protecting them from dirt and moisture, which extends their lifespan and reduces m
- [Spoke Holes](https://help.luxbmx.com/en-US/spoke-holes-663581.md): Rims and hubs come in a few different spoke counts for BMX bikes. Make sure both the Hub and the Rim have the same amount of spoke holes to ensure it will work. 28 Hole is used on smaller Race Bikes. 36 Hole is the standard for Freestyle and Race BMX
- [Thread Size](https://help.luxbmx.com/en-US/thread-size-663671.md): Thread size for pedals is determined by your cranks. Most modern day BMX bikes (that aren't cheapies from the department stores) will be running 9/16 Inch Thread. 9/16 Inch Thread- Will fit 2 Piece, 2.5 Piece or 3 Piece Cranks. 1/2 Inch Thread- Will
- [Material](https://help.luxbmx.com/en-US/material-720796.md): Quality BMX bikes and parts utilise various high strength materials, each suited to different riding styles. Common options include hi-tensile steel, aluminum, chromoly, and carbon fibre. Materials:Chromoly, an alloy of chromium and molybdenum, is fa
- [Offset](https://help.luxbmx.com/en-US/offset-746377.md): Fork Offset (mm) can have a massive impact on your day to day riding!. To put it as simply as possible-. The Steeper your Offset (Lower Number) the more twitchy/responsive your bike will be. The Less Steep your Offset (Higher Number) the more relaxed
- [Clamp Size](https://help.luxbmx.com/en-US/clamp-size-746383.md): Clamp Size is crucial to ensuring your bars and stem are compatible!. There are 3 Sizes in BMX- 22.2mm, 25.4mm & 31.8mm. You have to ensure both your handlebars and your stem clamp sizes match. It is impossible to match different sizes. If you have 2
- [Stem Style](https://help.luxbmx.com/en-US/stem-style-746442.md): There are Two Styles of Stems in BMX. Top Load and Front Load. Top load can bring your bars up a bit higher, and Front Load can drop them down lower. The main difference is in the looks of the stem. Personal preference is king here!. Top Load:. Front
- [BB Type](https://help.luxbmx.com/en-US/bb-type-746470.md): Getting the right BB (Bottom Bracket) for your bike can be a little tricky. Heres an easy rundown of how to work it out. 1- Freestyle BB Types. 2- Race BB Types. Freestyle BB Types:. 1st Step:. Work out what BB Type you have. Your frame specification
- [Headset Type](https://help.luxbmx.com/en-US/headset-type-746870.md): BMX headsets are pretty easy to understand once you get the fundamentals down. Heres a quick run through to get you up to speed. 1- Freestyle BMX Headsets. 2- Race BMX Headsets. 1- Freestyle BMX Headsets. Freestyle headsets are pretty chill. You have
- [Chainstay Length](https://help.luxbmx.com/en-US/chainstay-length-803754.md): Chainstay Length (CS) often referred to as Rear End Length, is super important when it comes to what style of riding you lean towards. Here are some rough guidelines to start out with:. 12.5 - 13 Inch is considered a Street Frame. 13-13.6 Inch is con
- [BB Height](https://help.luxbmx.com/en-US/bb-height-803780.md): Bottom Bracket Height or BB Height can make a massive difference on your freestyle BMX bike's handling. Typically Lower BB Heights (11.5 Inch, etc) are favoured by Dirt and Park riders due to their stability in the air and relaxed feel, whereas Highe
- [Headtube Angle](https://help.luxbmx.com/en-US/headtube-angle-803904.md): Headtube Angle can have a massive impact on your day to day shredding!. The steeper your headtube is (Higher Number) the more responsive and twitchy your bike will feel. Eg- 76 Degrees. The more Relaxed your headtube is (Lower Number) the more relaxe
- [Crank Style](https://help.luxbmx.com/en-US/crank-style-803985.md): Cranks come in 3 Styles: 3 Piece, 2 Piece & 1 Piece. The three pieces of cranks refers to 1 Left Arm, 1 Right Arm and 1 Spindle. Three Piece and Two Piece cranks are extremely similar in that a Two Piece Crank is just a Three Piece Crank with one of
- [Dropout Type](https://help.luxbmx.com/en-US/dropout-type-811866.md): Freestyle:. Ensuring your hubs axle matches your dropouts in your frame is essential in BMX. For Freestyle it's pretty straight forward- 10mm (sometimes called 3/8th) and 14mm. These will always be a Slotted Dropout. The majority of the time, any hal
- [Seat Tube Size](https://help.luxbmx.com/en-US/seat-tube-size-811902.md): In BMX there are a few different Seat Tube Sizes. This is the "hole" that your Seat Post inserts into. Your Seat Post needs to be the same size as your seat tube. *Nearly all aftermarket Freestyle Frames will run a 25.4mm. *Aero Seat tubes will only
- [Axle Size](https://help.luxbmx.com/en-US/axle-size-812242.md): You need to make sure you get the right sized axles to fit your frame!. For Freestyle it's pretty simple, 10mm on the Front and 14mm on the Rear. (Older/Cheaper Bikes will tend to run 10mm on both the Front and the Rear- just double check your specs)
- [Standover Height](https://help.luxbmx.com/en-US/standover-height-820003.md): Standover Height can play a big bike on how your bike feels. It's measured from the centre of the Bottom Bracket, directly up the Seat Tube to the centre of the Top Tube. Typically Standover will range from around 7 to 9.75 Inches for 20 Inch Freesty
- [Seat Clamp Size](https://help.luxbmx.com/en-US/seat-clamp-size-820035.md): The Seat Clamp Size is the external diameter of the Seat Tube on your frame, not the diameter of the Seat Post.
- [Rise](https://help.luxbmx.com/en-US/rise-822984.md): Getting a new set of bars can be a big decision. Were here to make it a bit easier for you. The Rise is measured from the centre of the Stem Clamping Area to the centre of the Bar End. It is measured in Inches. Bar Rise ranges from 2 Inches to 12 Inc
- [Brake Surface](https://help.luxbmx.com/en-US/brake-surface-828944.md): If you want to run brakes on your bike, you will need a rim with a Braking surface. If you don't want to run brakes or are running disc brakes, you can either a Braking surface or a Non-Braking.
- [Brake Surface](https://help.luxbmx.com/en-US/brake-surface-931851.md): Brake Surface is important if you are planning to run brakes on your bike. Braking Surface Rims can be used with Rim Brakes (U Brakes, V, Brakes, Caliper) and Disc Brakes. Brakeless Surface Rims will not work with Rim Brakes, but they will work for D
- [Grip Style](https://help.luxbmx.com/en-US/grip-style-931854.md): Grips come in two different styles- Slip-On and Lock-On. Lock-On Grips are preferred by racers, they "lock-on" to the handlebars with screws at each end that clamp the grips down to the bars. Slip-On Grips are predominantly used for freestyle riding.
- [Crank Length](https://help.luxbmx.com/en-US/crank-length-931876.md): Crank Length is super important when it comes to how your bike feels and rides. Freestyle BMX Bikes:. Just like Riders, cranks come in all different shapes and sizes, the average size of Freestyle BMX crank is 170mm -175mm, with most complete bikes c
- [BMX Bottom Bracket Measurements](https://help.luxbmx.com/en-US/bmx-bottom-bracket-measurements-149574.md): Are you unsure of what bottom bracket you need for your frame? Below is a graph that will show you all of the different bottom bracket measurements. We would highly recommend using a set of vernier callipers to get the most accurate measurement
- [How To Check Your Chain Alignment](https://help.luxbmx.com/en-US/how-to-check-your-chain-alignment-149577.md): You will need two measurements to be able to check your chain alignment.� 1. The distance from the centre of the seat post (centreline of the bike) to the centre of the teeth on the front sprocket. This will give you your front chain line. 2. The
- [How do I set up a Gyro brake system?](https://help.luxbmx.com/en-US/how-do-i-set-up-a-gyro-brake-system-149586.md): There is a lot of parts that go into setting up a Gyro and also dependant on compatibility. If you are unsure of parts needed/compatibility hit us up at help@luxbmx.com. We will need to know what parts you already have. If your frame is compatible
- [What stem bolts do I need?](https://help.luxbmx.com/en-US/what-stem-bolts-do-i-need-149589.md): The standard bolt for a stem nowadays is an M8 thread. Most generic stems will use this bolt.�https://www.luxbmx.com/sunday-stem-bolt-kit Profile stems use a different bolt witch is�5/16 x 18 thread and is compatible with only Profile stems
- [Bike servicing](https://help.luxbmx.com/en-US/bike-servicing-149590.md): We offer a full range of servicing options instore.�From Wheel trues and tyre installs to full bike overhauls. If you would like to book in a service, fill out the servicing form here�or contact us at help@luxbmx.com. �
- [How do I install pedals?](https://help.luxbmx.com/en-US/how-do-i-install-pedals-149591.md): BMX pedals have different threads for the left and right sides of the bike. The right pedal has a standard thread that tightens clockwise. The left pedal has a reverse thread witch tightens anti-clockwise. To tell them apart, the left pedal usually
- [Determining Spoke Length](https://help.luxbmx.com/en-US/determining-spoke-length-149599.md): Spoke lengths will vary depending on the hub and rim combo. If you are needing a spoke length calculation please email help@luxbmx.com�with your brand and model. If the hub and/or rim are not common options we may require the following info: Hub
- [Freecoaster VS Cassette - Which should I choose?](https://help.luxbmx.com/en-US/freecoaster-vs-cassette---which-should-i-choose-149609.md): Choosing between a freecoaster and a cassette can be tricky! We've made a quick video to explain the differences.
- [Will these work on a mountain bike?](https://help.luxbmx.com/en-US/will-these-work-on-a-mountain-bike-663619.md): Unfortunately, we are unable to provide recommendations on parts for bikes that are not BMX bikes sorry! (E-Bikes, Mountain Bikes, Dirt Jumpers, Road Bikes, Etc.) Best bet would be to check out some forums or have an in depth look at your bikes speci
- [Can different types of seats fit onto a Stealth post?](https://help.luxbmx.com/en-US/can-different-types-of-seats-fit-onto-a-stealth-post-2581186.md): Yes! If you have a Stealth seat, it will fit perfectly onto a Stealth post. The Stealth system also works with standard Pivotal seats, giving you more flexibility in choosing the look and feel you prefer. The Stealth design is an evolution of the cla
- [Will disc brakes fit on my bike?](https://help.luxbmx.com/en-US/will-disc-brakes-fit-on-my-bike-2435901.md): A few tips when building up your first disc braked BMX race bike, make sure first of all you have a hub that can take disc rotor. It sounds simple, but this is your first consideration. If not, shop here for our disc brake hubs. Next, check that the
- [BMX Bike Sizing](https://help.luxbmx.com/en-US/bmx-bike-sizing-149575.md): Check out our BMX Bike Size Guide Here!
- [Do you build custom bikes?](https://help.luxbmx.com/en-US/do-you-build-custom-bikes-149578.md): We sure do! Custom BMX bikes are our specialty and what we love doing. We offer discounts on custom builds as well as specialised labour including but not limited to; wheel builds, specialty wheel lacing, spoke cutting, bar cutting, steerer cutting a
- [How much are CLUB LUX points worth?](https://help.luxbmx.com/en-US/how-much-are-club-lux-points-worth-149583.md): How much are CLUB LUX Points worth?. 3 x LUX BUX earned per $1.00AUD spent. 100 x LUX BUX is worth $1.00AUD. You can accumulate LUX BUX over time and spend a portion of them or all at once whenever you're ready. (AU$5 off every 500 LUX BUX). View our
- [Can I special order an item I can't find?](https://help.luxbmx.com/en-US/can-i-special-order-an-item-i-cant-find-149584.md): We stock a massive range of what we think are the best parts and bikes available. We deal with a wide range of suppliers so if you are looking for something in particular there's a good chance we can special order it in. � Fill out the Special Order
- [What is CLUB LUX?](https://help.luxbmx.com/en-US/what-is-club-lux-149585.md): CLUB LUX�is the exclusive�LUXBMX�Loyalty Program.�CLUB LUX�members receive access to exclusive offers and events as well as points on every purchase that can be used as store credit. What are you waiting for? Sign up below. Fill out the CLUB LUX
- [Can I get a discount?](https://help.luxbmx.com/en-US/can-i-get-a-discount-149587.md): You will find we have some of the most competitive prices on the market! In saying that we always consider price matching. If you've seen something advertised cheaper somewhere else you can fill out a price match form here. Note that we can't always
- [Do you sell Gift Vouchers?](https://help.luxbmx.com/en-US/do-you-sell-gift-vouchers-149588.md): We sure do! These are virtual and are emailed to you or the recipient you chose at the date and time selected at check out. These can be used online or in store. Take your pick right here!
- [Oneal Jersey Sizing Guide](https://help.luxbmx.com/en-US/oneal-jersey-sizing-guide-149592.md): How To Measure -� CHEST/BUST - With a cloth or soft tape, measure the circumference of chest approximately 1� below armpits and across breast bone. Make sure that tape is parallel to the ground. SLEEVE - Using a soft tape, with the elbow slightly
- [Oneal Glove Sizing Guide](https://help.luxbmx.com/en-US/oneal-glove-sizing-guide-149593.md): How To Measure -� Measure the total circumference of your dominant hand, across your palm, just behind your knuckles- do not include your thumb. If your hand is between measurements, choose the size that you feel will be most comfortable- if you
- [Oneal Pants Sizing Guide](https://help.luxbmx.com/en-US/oneal-pants-sizing-guide-149594.md)
- [Fist Glove Sizing Guide](https://help.luxbmx.com/en-US/fist-glove-sizing-guide-149595.md): FIST Adult Gloves HOW TO DETERMINE GLOVE SIZE: Measure the width of the palm on your dominant/stronger hand. Choose the glove most closely matching your hand width measurement. FIST gloves are intended to be a snug fit. Glove Size Palm Width (cm)
- [Gain Pads Sizing Guide](https://help.luxbmx.com/en-US/gain-pads-sizing-guide-149596.md): Need a hand picking the right sized Gain pads? Check out the official Gain Protection sizing guide here.
- [Do bikes come pre-built?](https://help.luxbmx.com/en-US/do-bikes-come-pre-built-149597.md): If you are picking the bike up instore we will build it for you no worries!� When ordering online with standard bike delivery there will be some installation needed. You will need to install the front wheel, handlebars, pedals, and seat, then give
- [What hub guard fits my bike?](https://help.luxbmx.com/en-US/what-hub-guard-fits-my-bike-149598.md): Hub guards can be super tricky to purchase as not all guards are compatible with all hubs. Generally, your safest bet it getting a guard but even then there are some variances with different model hubs.� The hub guards listed here are considered
- [Are safety pads and gloves sold in pairs?](https://help.luxbmx.com/en-US/are-safety-pads-and-gloves-sold-in-pairs-149600.md): Gloves, knee pads, shin pads, elbow pads, knee/shin/combo pads, and knee/shin/ankle combo pads are all sold in pairs. Ankle braces and supports are sold individually unless otherwise stated.
- [Do tyres come in pairs?](https://help.luxbmx.com/en-US/do-tyres-come-in-pairs-149601.md): All tyres are sold individually unless otherwise stated.�
- [Can I get some free stickers?](https://help.luxbmx.com/en-US/can-i-get-some-free-stickers-149604.md): Want some free stickers?! Easy! Just send a self-addressed stamped envelope to:� � Brock's Free Stickers� LUXBMX Store 1 Burke Street Woolloongabba,� Brisbane 4102 � Once we receive it we will fill it up with stickers and send it back to ya! Yewww!
- [Why is my order "On Hold"?](https://help.luxbmx.com/en-US/why-is-my-order-%22on-hold%22-149605.md): There could be a number of reasons your order has been put "on hold". Some reasons include, workshop related orders with assembly required and stock availability. If you are unsure and you have not been contacted you can hit us up directly using the
- [What does order status "Pick" mean?](https://help.luxbmx.com/en-US/what-does-order-status-%22pick%22-mean-149606.md): When you make an order it will go directly to "Pick". If there are items that need to be ordered, once they are ordered it will change to "backorder approved". Once everything is ready to go it will be put into "pack" then dispatched.
- [What does "Backorder Approved" and "Stock in Transit" mean?](https://help.luxbmx.com/en-US/what-does-%22backorder-approved%22-and-%22stock-in-transit%22-mean-149607.md): Any items with a 1 - 2 day, or 2 - 5 day handling, etc will need to be transferred from our supplier's warehouses. If your order status is "Backorder Approved" or "Stock in Transit" this means we have the parts on order and they are on the way to us
- [Why did I get declined by Afterpay?](https://help.luxbmx.com/en-US/why-did-i-get-declined-by-afterpay-149608.md): The Afterpay payment option is managed by Afterpay directly, so we have no control over the acceptance or rejection of payments. For those who have only recently joined Afterpay, spending limits will generally be lower.� However, the longer a user is
- [I have an issue with my order.](https://help.luxbmx.com/en-US/i-have-an-issue-with-my-order-149615.md): If you have received a faulty item or you feel something is not right with your order get in touch with us immediately by emailing help@luxbmx.com We're real people and we'll get you sorted ASAP!
- [Do you price match?](https://help.luxbmx.com/en-US/do-you-price-match-149616.md): At LUXBMX we strive to have the most competitive prices possible... We're broke BMXers ourselves! We understand that we may not always have the lowest price on some items but will do our best to match our competitor's prices. If you've seen a cheaper
- [What does '1-2 day Handling' mean?](https://help.luxbmx.com/en-US/what-does-1-2-day-handling-mean-149634.md): LUXBMX works closely with some of Australia's best bicycle distributors to bring you the widest range of up to date BMX products. With limitations on space in our own warehouse, a number of items on our site may feature different stock level tags
- [Do you stock replacement decals (stickers) for bikes?](https://help.luxbmx.com/en-US/do-you-stock-replacement-decals-(stickers)-for-bikes-655013.md): While we try to carry a huge rand of BMX stickers and replacement decals, not all bike brands offer replacements for their bikes and frame. If you're looking for specific decals, such as for a bike that is more than a few years old, and we aren't abl
- [Freestyle BMX Bike Size Guide](https://help.luxbmx.com/en-US/freestyle-bmx-bike-size-guide-663637.md): Here is a quick cheat sheet to give you an idea of what sized bike you will need!. For a full rundown of buying a new Freestyle BMX bike click here.
- [Ratings](https://help.luxbmx.com/en-US/ratings-762351.md): We recommend always opting for either a 4 Star or a 5 Star rating for your specific application to ensure that you are getting the best possible match for your setup. 0 Star: Not Compatible. 1 Star: Not Recommended. 2 Star: Will work, but could hinde
- [Is this in stock?](https://help.luxbmx.com/en-US/is-this-in-stock-820106.md): If you are ordering online and wondering if an item is in stock or not, it's pretty straight forward. Any item that says "ADD TO CART" means we have it here and its ready to be shipped. Any item that says "Add to Cart: Leaves Store in 1-2 Business Da
- [What should I do if my helmet doesn't fit properly?](https://help.luxbmx.com/en-US/what-should-i-do-if-my-helmet-doesnt-fit-properly-2581187.md): Getting the right helmet fit is crucial for both comfort and safety. Most helmets are built in shell sizes and come with different thicknesses of padding to fine-tune the fit. Try swapping pads: If your helmet feels a bit too snug or too loose, you c
- [What should I do if the product I want is out of stock or discontinued?](https://help.luxbmx.com/en-US/what-should-i-do-if-the-product-i-want-is-out-of-stock-or-discontinued-2581188.md): We know how frustrating it can be when the product you’re chasing isn’t available. Here’s what you can do:. Out of Stock: If an item is temporarily out of stock, our team can often check with suppliers for restock info. You can also use the “Notify M
- [Are there items that are permanently unavailable?](https://help.luxbmx.com/en-US/are-there-items-that-are-permanently-unavailable-2581190.md): Yes. Some products are permanently discontinued or phased out by the manufacturer—for example, older year model bikes and limited edition items. Once these items are gone, they won’t be restocked. When this happens, our team can:. Suggest newer versi
- [Where is LUXBMX located?](https://help.luxbmx.com/en-US/where-is-luxbmx-located-979486.md): Our store is located in sunny Queensland in inner city Brisbane. You can find us at 1 Burke Street, Woolloongabba, 4102. We only have one location at this time but we ship all over Australia and the world!
- [Do you offer PayPal 'Pay in 4' installment option?](https://help.luxbmx.com/en-US/do-you-offer-paypal-pay-in-4-installment-option-2408349.md): While we accept PayPal as a payment method, if you're interested in using PayPal's 'Pay in 4' installment plan, you will need to apply directly through your PayPal account. This is offered by PayPal, not us, thus requires their approval.
- [How can I redeem my LUXBUX loyalty balance?](https://help.luxbmx.com/en-US/how-can-i-redeem-my-luxbux-loyalty-balance-2408350.md): To redeem your LUXBUX loyalty balance, click on the LUXBUX icon located in the top right-hand corner of our website, accessible via both phone and computer. This will guide you through the process of generating a code. Simply use this code as credit
- [Why has my tracking stopped or been delayed?](https://help.luxbmx.com/en-US/why-has-my-tracking-stopped-or-been-delayed-149579.md): We have been informed by Australia Post that there may be a reduction in the number of scan events over the course of delivery of your parcel. Tracking info may not be as detailed while Australia Post and our courier partners work their hardest to
- [What does 'Stock In Transit' mean?](https://help.luxbmx.com/en-US/what-does-stock-in-transit-mean-149602.md): Some items have a 1 - 2 day, or 2 - 5 day handling. This means after ordering we need to order it in from our alternate warehouse and then shipped to you. If your order status is "Stock In Transit" this means we have ordered it in and should ship
- [My tracking is not working.](https://help.luxbmx.com/en-US/my-tracking-is-not-working-149610.md): Sometimes tracking numbers will need to be scanned into the local depot before any scan events show up on the tracking information. Tracking info may not show up on the tracking for up to one business day. If no information shows after this time
- [Will I pay customs duties on my order?](https://help.luxbmx.com/en-US/will-i-pay-customs-duties-on-my-order-149617.md): Customers with shipping addresses outside of Australia are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from
- [Do you ship internationally?](https://help.luxbmx.com/en-US/do-you-ship-internationally-149618.md): LUXBMX offers international shipping to most countries. Quotes can be obtained on each product page or on your cart as a total. Please note: Customers with shipping addresses outside of Australia are solely responsible for all duties, import taxes
- [Can I come and collect my order from your store?](https://help.luxbmx.com/en-US/can-i-come-and-collect-my-order-from-your-store-149619.md): At this time we are only allowing pick up from store with prior contact and appointment. Pickups are handoff only. Select in store pickup as your shipping method and drop in within business hours to pick it up. Please note you will require photo ID
- [How long will it take to get my order?](https://help.luxbmx.com/en-US/how-long-will-it-take-to-get-my-order-149620.md): Delivery times depend on where you live and the shipping method you select.� If your order is time critical, or you are in a remote area, we do have very competitive Express Post shipping options. To see an estimate on how long a package will take to
- [Can you ship express?](https://help.luxbmx.com/en-US/can-you-ship-express-149621.md): LUXBMX offers Express Shipping via the Australia Post eParcel network at competitive prices. Use the shipping calculator on a specific product to see the rate or select Express Shipping at checkout�to get a shipping cost for the entire order
- [How much does shipping cost?](https://help.luxbmx.com/en-US/how-much-does-shipping-cost-149622.md): Most non-bike orders over AU $199.00 ship for free across Australia (regular post or courier). This excludes heavy/bulky items and some regional/remote locations which you can see a quote for in your cart. Bike shipping is calculated based on locatio
- [Is everything on your site in stock?](https://help.luxbmx.com/en-US/is-everything-on-your-site-in-stock-149623.md): All items marked with the green 'In Stock' label are in our store. Items with the green "Add To Cart, Leaves Store In 1-2 Business Days", 3-6 Business Days, etc' label are in stock in an external warehouse. We have loads of items arriving at our Head
- [When will my order be shipped?](https://help.luxbmx.com/en-US/when-will-my-order-be-shipped-149624.md): We strive to get all orders out as soon as possible. Items labeled�in stock are in our main warehouse and will be dispatched ASAP. Some items that require assembly (custom wheels, bikes that need boxing, etc) will be shipped within 1 - 2 business
- [How long does shipping take and what are the costs?](https://help.luxbmx.com/en-US/how-long-does-shipping-take-and-what-are-the-costs-2581192.md): We aim to get your order on its way as quickly as possible. Shipping times and costs depend on the size of your package, whether the item is in stock in our warehouse or with a supplier and your delivery location:. Shipping Times: Most orders arrive
- [What is your policy on shipments requiring a signature upon delivery?](https://help.luxbmx.com/en-US/what-is-your-policy-on-shipments-requiring-a-signature-upon-delivery-2581193.md): Currently, we are not able to mark shipments as “signature required” from our end. Delivery preferences, including signature on delivery, are carrier-dependent and may be selectable when you receive tracking updates from the courier. To help avoid is
- [How can I find out the status of my shipment?](https://help.luxbmx.com/en-US/how-can-i-find-out-the-status-of-my-shipment-2581194.md): Once your order has been dispatched, you’ll receive an email with a tracking link sent to the email address you used at checkout. This link lets you follow your shipment’s journey in real time. If you don’t see the email:. Double-check that you enter
- [Can I modify my order after it has been placed?](https://help.luxbmx.com/en-US/can-i-modify-my-order-after-it-has-been-placed-2581195.md): Yes, you can make changes to an existing order, but because our warehouse team moves quickly, emails or messages may not be seen in time before your order ships. The best way to request a change is through our Hold Order Request page. By placing your
- [Can I change my delivery option from Click & Collect to Shipping?](https://help.luxbmx.com/en-US/can-i-change-my-delivery-option-from-click-and-collect-to-shipping-2581183.md): Yes! If you accidentally selected Click & Collect but would prefer to have your order shipped, just reach out to us as soon as possible. When you contact us, please include your full shipping address so we can update your order. If there are any addi
- [How can I call you?](https://help.luxbmx.com/en-US/how-can-i-call-you-149582.md): Our phone number is currently manned during business hours from 10am-4pm Monday to Friday and 10am-2pm Saturdays. � You can reach us on our phone number 1300 589 269 �(1300 LUX BMX) � *Please note that we are receiving a massive volume of calls at
- [Hey!](https://help.luxbmx.com/en-US/hey-663606.md): G'day! If you are happy to wait here we'll do our best to get onto you shortly. Alternatively, leave your email and we'll get back as soon as we can.
- [I'm Having Trouble Logging In To My Account](https://help.luxbmx.com/en-US/im-having-trouble-logging-in-to-my-account-738719.md): If you weren't aware, we replatformed our website to Shopify on the 1st of November 2023. This means that if you haven't re-registered an account on our new site you'll have to register again on here and set a new password. Don't worry! All orders an
- [Where is my purchase history?](https://help.luxbmx.com/en-US/where-is-my-purchase-history-979488.md): We changed over our platform to Shopify in November 2023. Any order placed before then should have been imported against the email you used to initially place the order. If you haven't logged in since then you may need to create a new account with th
- [Can I request an estimated time of arrival (ETA) for out-of-stock items?](https://help.luxbmx.com/en-US/can-i-request-an-estimated-time-of-arrival-(eta)-for-out-of-stock-items-2581184.md): We know it’s a bummer when the part you’re chasing is out of stock. While we aim to keep you updated, sometimes an exact ETA for restocks isn’t available—especially when it depends on suppliers or international shipping. If you’ve got your eye on som
- [How can I get sponsored?](https://help.luxbmx.com/en-US/how-can-i-get-sponsored-149603.md): We get asked a lot about Sponsorships. Our motto is, Get out there and have fun on your bike. That's what it's all about! If one day a company likes what you're doing and wants to hook you up, Awesome! If not, no worries! It's all about just having
- [I need to make a warranty claim](https://help.luxbmx.com/en-US/i-need-to-make-a-warranty-claim-149611.md): That sucks to hear but we'll get it sorted! To make a claim get in touch with us straight away by emailing help@luxbmx.com. Please include pictures of the problem/fault plus your original invoice. We're real people and we'll get you rolling again
- [What is a manufacturing defect?](https://help.luxbmx.com/en-US/what-is-a-manufacturing-defect-149612.md): A manufacturing defect is a problem that becomes part of the product when it is made. This could include a missing weld, crooked construction or faulty materials. If you think an item you've ordered has a manufacturing defect then get in touch with
- [Is my popped tyre covered by warranty?](https://help.luxbmx.com/en-US/is-my-popped-tyre-covered-by-warranty-149613.md): Tyres, grips and other rubber goods are only covered by warranty if there is a manufacturer defect on the part.�Incorrect installation (ie not seating tyre on the rim) is not covered by warranty neither is blowing up a tyre from that big stair set
- [My raw/translucent paint has gone rusty. Is this covered by warranty?](https://help.luxbmx.com/en-US/my-rawtranslucent-paint-has-gone-rusty-is-this-covered-by-warranty-149614.md): Clear and translucent (trans) paints can show surface oxidation on cro-mo parts. This oxidisation will not compromise the structural integrity of the part during its normal lifespan and is not considered a defect and is unfortunately not covered
- [Do you offer refunds on returns?](https://help.luxbmx.com/en-US/do-you-offer-refunds-on-returns-149625.md): Refunds are only available on faulty, damaged or incorrectly supplied items. In other cases�returns will be issued with either a replacement item or store credit which you can use at a later date. Fill out the Returns Form.
- [Can I return items in store?](https://help.luxbmx.com/en-US/can-i-return-items-in-store-149626.md): We accept returns in store and online through our online portal here. For our opening hours and address jump over to our CONTACT PAGE.
- [What happens after I've sent my item back?](https://help.luxbmx.com/en-US/what-happens-after-ive-sent-my-item-back-149627.md): Once the return is received we will dispatch the replacement product or you will be given store credit to use online or in store. Your return will be processed within 2 business days of the item returning to us.
- [Will I be charged for returns?](https://help.luxbmx.com/en-US/will-i-be-charged-for-returns-149628.md): If the return reason is valid, we will cover the cost of returns.�Valid reasons include:�incorrectly supplied products and faulty products. If you were wanting to swap over to an alternate size/colour in the same product (Clothing,Pads, Shoes) you
- [Do I need the original packaging materials when returning an item?](https://help.luxbmx.com/en-US/do-i-need-the-original-packaging-materials-when-returning-an-item-149629.md): All returned items must include original, undamaged packaging materials or the return will not be accepted. � Fill out the Returns Form.
- [How do I return items?](https://help.luxbmx.com/en-US/how-do-i-return-items-149630.md): After you've filled out the returns form we will get in contact with the return instructions. Items must be packaged securely�and well�protected. Items damaged in transit back to us will not be exchanged.�Please include your name, order reference
- [Where do items need to be returned to?](https://help.luxbmx.com/en-US/where-do-items-need-to-be-returned-to-149631.md): All returns must be sent to LUXBMX, 1 Burke Street, Woolloongabba, QLD 4102. View the Returns Portal Here.
- [When do items need to be returned by?](https://help.luxbmx.com/en-US/when-do-items-need-to-be-returned-by-149632.md): Products must be returned within 30 days of receiving the item. View the Returns Portal Here.
- [What can be returned?](https://help.luxbmx.com/en-US/what-can-be-returned-149633.md): Products that are unused. Products that are�new and show no signs of wear to either the product or the packaging. � Fill out the Returns Form.
- [I need to correct an order I just placed](https://help.luxbmx.com/en-US/i-need-to-correct-an-order-i-just-placed-2394135.md): If you've made a mistake on your order and it hasn't been sent yet you can request an order hold via the form below. Make sure to do it ASAP as our warehouse crew can be quick! We'll get in touch to sort it out. Order Hold Request