Customer Service
Customer Service
How can I call you?
Our phone number is currently manned during business hours from 10am-4pm Monday to Friday and 10am-2pm Saturdays. � You can reach us on our phone number 1300 589 269 �(1300 LUX BMX) � *Please note that we are receiving a massive volume of calls at
Hey!
G'day! If you are happy to wait here we'll do our best to get onto you shortly. Alternatively, leave your email and we'll get back as soon as we can.
I'm Having Trouble Logging In To My Account
If you weren't aware, we replatformed our website to Shopify on the 1st of November 2023. This means that if you haven't re-registered an account on our new site you'll have to register again on here and set a new password. Don't worry! All orders an
Where is my purchase history?
We changed over our platform to Shopify in November 2023. Any order placed before then should have been imported against the email you used to initially place the order. If you haven't logged in since then you may need to create a new account with th
Can I request an estimated time of arrival (ETA) for out-of-stock items?
We know it’s a bummer when the part you’re chasing is out of stock. While we aim to keep you updated, sometimes an exact ETA for restocks isn’t available—especially when it depends on suppliers or international shipping. If you’ve got your eye on som