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ABOUT US

LUXBMX

We accept returns in store and online through our <a href="http://www.luxbmx.com/pages/returns" rel="noopener noreferrer" target="_blank">online portal here</a>. For our opening hours and address jump over to our <a href="http://www.luxbmx.com/pages/contact">CONTACT PAGE</a>.

We accept returns in store and online through our online portal here. For our opening hours and address jump over to our CONTACT PAGE.

Can I return items in store?

Returns

Top Tube (TT)

Wheel Size

Frame Material

Fork Material

Headset Bearings

BB Bearings

Drive Side

Brake Style

Hub Type

Hub Bearings

Spoke Holes

Thread Size

Material

Offset

Clamp Size

Stem Style

BB Type

Headset Type

Chainstay Length

BB Height

Headtube Angle

Crank Style

Dropout Type

Seat Tube Size

Axle Size

Standover Height

Seat Clamp Size

Rise

Brake Surface

Grip Style

Crank Length

BMX Glossary

BMX Bottom Bracket Measurements 

How To Check Your Chain Alignment

How do I set up a Gyro brake system?

What stem bolts do I need?

Bike servicing

How do I install pedals?

Determining Spoke Length

Freecoaster VS Cassette - Which should I choose?

Will these work on a mountain bike?

Can different types of seats fit onto a Stealth post?

Will disc brakes fit on my bike?

Tech Corner

BMX Bike Sizing

Do you build custom bikes?

How much are CLUB LUX points worth?

Can I special order an item I can't find?

What is CLUB LUX?

Can I get a discount?

Do you sell Gift Vouchers?

Oneal Jersey Sizing Guide

Oneal Glove Sizing Guide

Oneal Pants Sizing Guide

Fist Glove Sizing Guide

Gain Pads Sizing Guide

Do bikes come pre-built?

What hub guard fits my bike?

Are safety pads and gloves sold in pairs?

Do tyres come in pairs?

Can I get some free stickers?

Why is my order "On Hold"?

What does order status "Pick" mean?

What does "Backorder Approved" and "Stock in Transit" mean?

Why did I get declined by Afterpay?

I have an issue with my order.

Do you price match?

What does '1-2 day Handling' mean?

Do you stock replacement decals (stickers) for bikes?

Freestyle BMX Bike Size Guide

Ratings

Is this in stock?

What should I do if my helmet doesn't fit properly?

What should I do if the product I want is out of stock or discontinued?

Are there items that are permanently unavailable?

Where is LUXBMX located?

Do you offer PayPal 'Pay in 4' installment option?

How can I redeem my LUXBUX loyalty balance?

Purchasing

Why has my tracking stopped or been delayed?

What does 'Stock In Transit' mean?

My tracking is not working.

Will I pay customs duties on my order?

Do you ship internationally?

Can I come and collect my order from your store?

How long will it take to get my order?

Can you ship express?

How much does shipping cost?

Is everything on your site in stock?

When will my order be shipped?

How long does shipping take and what are the costs?

What is your policy on shipments requiring a signature upon delivery?

How can I find out the status of my shipment?

Can I modify my order after it has been placed?

Can I change my delivery option from Click & Collect to Shipping?

How much does it cost to ship a bike, and how long does it take?

Shipping

How can I call you?

Hey!

I'm Having Trouble Logging In To My Account

Where is my purchase history?

Can I request an estimated time of arrival (ETA) for out-of-stock items?

Customer Service

How can I get sponsored?

Riding Tips

I need to make a warranty claim

What is a manufacturing defect?

Is my popped tyre covered by warranty?

My raw/translucent paint has gone rusty. Is this covered by warranty?

Warranty

Do you offer refunds on returns?

What happens after I've sent my item back?

Will I be charged for returns?

Do I need the original packaging materials when returning an item?

How do I return items?

Where do items need to be returned to?

When do items need to be returned by?

What can be returned?

I need to correct an order I just placed

How Can I Check Remaining Gift Card Balance?

Can I return items in store?Updated 9 months ago