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Returns

Returns

Do you offer refunds on returns?

Refunds are only available on faulty, damaged or incorrectly supplied items. In other cases�returns will be issued with either a replacement item or store credit which you can use at a later date. Fill out the Returns Form.

Can I return items in store?

We accept returns in store and online through our online portal here. For our opening hours and address jump over to our CONTACT PAGE.

What happens after I've sent my item back?

Once the return is received we will dispatch the replacement product or you will be given store credit to use online or in store. Your return will be processed within 2 business days of the item returning to us.

Will I be charged for returns?

If the return reason is valid, we will cover the cost of returns.�Valid reasons include:�incorrectly supplied products and faulty products. If you were wanting to swap over to an alternate size/colour in the same product (Clothing,Pads, Shoes) you

Do I need the original packaging materials when returning an item?

All returned items must include original, undamaged packaging materials or the return will not be accepted. � Fill out the Returns Form.

How do I return items?

After you've filled out the returns form we will get in contact with the return instructions. Items must be packaged securely�and well�protected. Items damaged in transit back to us will not be exchanged.�Please include your name, order reference

Where do items need to be returned to?

All returns must be sent to LUXBMX, 1 Burke Street, Woolloongabba, QLD 4102. View the Returns Portal Here.

When do items need to be returned by?

Products must be returned within 30 days of receiving the item. View the Returns Portal Here.

What can be returned?

Products that are unused. Products that are�new and show no signs of wear to either the product or the packaging. � Fill out the Returns Form.