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LUXBMX

<p>If you have received a faulty item or you feel something is not right with your order get in touch with us immediately by emailing <a href="mailto:help@luxbmx.com">help@luxbmx.com</a>
We&apos;re real people and we&apos;ll get you sorted ASAP!</p>

If you have received a faulty item or you feel something is not right with your order get in touch with us immediately by emailing help@luxbmx.com We're real people and we'll get you sorted ASAP!

I have an issue with my order.

Purchasing

Top Tube (TT)

Wheel Size

Frame Material

Fork Material

Headset Bearings

BB Bearings

Drive Side

Brake Style

Hub Type

Hub Bearings

Spoke Holes

Thread Size

Material

Offset

Clamp Size

Stem Style

BB Type

Headset Type

Chainstay Length

BB Height

Headtube Angle

Crank Style

Dropout Type

Seat Tube Size

Axle Size

Standover Height

Seat Clamp Size

Rise

Brake Surface

BMX Glossary

BMX Bottom Bracket Measurements 

How To Check Your Chain Alignment

How do I set up a Gyro brake system?

What stem bolts do I need?

Bike servicing

How do I install pedals?

Determining Spoke Length

Freecoaster VS Cassette - Which should I choose?

Will these work on a mountain bike?

Tech Corner

BMX Bike Sizing

Do you build custom bikes?

How much are CLUB LUX points worth?

Can I special order an item I can't find?

What is CLUB LUX?

Can I get a discount?

Do you sell Gift Vouchers?

Oneal Jersey Sizing Guide

Oneal Glove Sizing Guide

Oneal Pants Sizing Guide

Fist Glove Sizing Guide

Gain Pads Sizing Guide

Do bikes come pre-built?

What hub guard fits my bike?

Are safety pads and gloves sold in pairs?

Do tyres come in pairs?

Can I get some free stickers?

Why is my order "On Hold"?

What does order status "Pick" mean?

What does "Backorder Approved" and "Stock in Transit" mean?

Why did I get declined by Afterpay?

Do you price match?

What does '1-2 day Handling' mean?

Do you stock replacement decals (stickers) for bikes?

Freestyle BMX Bike Size Guide

Ratings

Is this in stock?

Why has my tracking stopped or been delayed?

What does 'Stock In Transit' mean?

My tracking is not working.

Will I pay customs duties on my order?

Do you ship internationally?

Can I come and collect my order from your store?

How long will it take to get my order?

Can you ship express?

How much does shipping cost?

Is everything on your site in stock?

When will my order be shipped?

Shipping

How can I call you?

Hey!

I'm Having Trouble Logging In To My Account

Customer Service

How can I get sponsored?

Riding Tips

I need to make a warranty claim

What is a manufacturing defect?

Is my popped tyre covered by warranty?

My raw/translucent paint has gone rusty. Is this covered by warranty?

Warranty

Do you offer refunds on returns?

Can I return items in store?

What happens after I've sent my item back?

Will I be charged for returns?

Do I need the original packaging materials when returning an item?

How do I return items?

Where do items need to be returned to?

When do items need to be returned by?

What can be returned?

Returns

I have an issue with my order.Updated 18 days ago