Purchasing
Purchasing
BMX Bike Sizing
Check out our BMX Bike Size Guide Here!
Do you build custom bikes?
We sure do! Custom BMX bikes are our specialty and what we love doing. We offer discounts on custom builds as well as specialised labour including but not limited to; wheel builds, specialty wheel lacing, spoke cutting, bar cutting, steerer cutting a
How much are CLUB LUX points worth?
How much are CLUB LUX Points worth?. 3 x LUX BUX earned per $1.00AUD spent. 100 x LUX BUX is worth $1.00AUD. You can accumulate LUX BUX over time and spend a portion of them or all at once whenever you're ready. (AU$5 off every 500 LUX BUX). View our
Can I special order an item I can't find?
We stock a massive range of what we think are the best parts and bikes available. We deal with a wide range of suppliers so if you are looking for something in particular there's a good chance we can special order it in. � Fill out the Special Order
What is CLUB LUX?
CLUB LUX�is the exclusive�LUXBMX�Loyalty Program.�CLUB LUX�members receive access to exclusive offers and events as well as points on every purchase that can be used as store credit. What are you waiting for? Sign up below. Fill out the CLUB LUX
Can I get a discount?
You will find we have some of the most competitive prices on the market! In saying that we always consider price matching. If you've seen something advertised cheaper somewhere else you can fill out a price match form here. Note that we can't always
Do you sell Gift Vouchers?
We sure do! These are virtual and are emailed to you or the recipient you chose at the date and time selected at check out. These can be used online or in store. Take your pick right here!
Oneal Jersey Sizing Guide
How To Measure -� CHEST/BUST - With a cloth or soft tape, measure the circumference of chest approximately 1� below armpits and across breast bone. Make sure that tape is parallel to the ground. SLEEVE - Using a soft tape, with the elbow slightly
Oneal Glove Sizing Guide
How To Measure -� Measure the total circumference of your dominant hand, across your palm, just behind your knuckles- do not include your thumb. If your hand is between measurements, choose the size that you feel will be most comfortable- if you
Oneal Pants Sizing Guide
Fist Glove Sizing Guide
FIST Adult Gloves HOW TO DETERMINE GLOVE SIZE: Measure the width of the palm on your dominant/stronger hand. Choose the glove most closely matching your hand width measurement. FIST gloves are intended to be a snug fit. Glove Size Palm Width (cm)
Gain Pads Sizing Guide
Need a hand picking the right sized Gain pads? Check out the official Gain Protection sizing guide here.
Do bikes come pre-built?
If you are picking the bike up instore we will build it for you no worries!� When ordering online with standard bike delivery there will be some installation needed. You will need to install the front wheel, handlebars, pedals, and seat, then give
What hub guard fits my bike?
Hub guards can be super tricky to purchase as not all guards are compatible with all hubs. Generally, your safest bet it getting a guard but even then there are some variances with different model hubs.� The hub guards listed here are considered
Are safety pads and gloves sold in pairs?
Gloves, knee pads, shin pads, elbow pads, knee/shin/combo pads, and knee/shin/ankle combo pads are all sold in pairs. Ankle braces and supports are sold individually unless otherwise stated.
Do tyres come in pairs?
All tyres are sold individually unless otherwise stated.�
Can I get some free stickers?
Want some free stickers?! Easy! Just send a self-addressed stamped envelope to:� � Brock's Free Stickers� LUXBMX Store 1 Burke Street Woolloongabba,� Brisbane 4102 � Once we receive it we will fill it up with stickers and send it back to ya! Yewww!
Why is my order "On Hold"?
There could be a number of reasons your order has been put "on hold". Some reasons include, workshop related orders with assembly required and stock availability. If you are unsure and you have not been contacted you can hit us up directly using the
What does order status "Pick" mean?
When you make an order it will go directly to "Pick". If there are items that need to be ordered, once they are ordered it will change to "backorder approved". Once everything is ready to go it will be put into "pack" then dispatched.
What does "Backorder Approved" and "Stock in Transit" mean?
Any items with a 1 - 2 day, or 2 - 5 day handling, etc will need to be transferred from our supplier's warehouses. If your order status is "Backorder Approved" or "Stock in Transit" this means we have the parts on order and they are on the way to us
Why did I get declined by Afterpay?
The Afterpay payment option is managed by Afterpay directly, so we have no control over the acceptance or rejection of payments. For those who have only recently joined Afterpay, spending limits will generally be lower.� However, the longer a user is
I have an issue with my order.
If you have received a faulty item or you feel something is not right with your order get in touch with us immediately by emailing [email protected] We're real people and we'll get you sorted ASAP!
Do you price match?
At LUXBMX we strive to have the most competitive prices possible... We're broke BMXers ourselves! We understand that we may not always have the lowest price on some items but will do our best to match our competitor's prices. If you've seen a cheaper
What does '1-2 day Handling' mean?
LUXBMX works closely with some of Australia's best bicycle distributors to bring you the widest range of up to date BMX products. With limitations on space in our own warehouse, a number of items on our site may feature different stock level tags
Do you stock replacement decals (stickers) for bikes?
While we try to carry a huge rand of BMX stickers and replacement decals, not all bike brands offer replacements for their bikes and frame. If you're looking for specific decals, such as for a bike that is more than a few years old, and we aren't abl
Freestyle BMX Bike Size Guide
Here is a quick cheat sheet to give you an idea of what sized bike you will need!. For a full rundown of buying a new Freestyle BMX bike click here.
Ratings
We recommend always opting for either a 4 Star or a 5 Star rating for your specific application to ensure that you are getting the best possible match for your setup. 0 Star: Not Compatible. 1 Star: Not Recommended. 2 Star: Will work, but could hinde
Is this in stock?
If you are ordering online and wondering if an item is in stock or not, it's pretty straight forward. Any item that says "ADD TO CART" means we have it here and its ready to be shipped. Any item that says "Add to Cart: Leaves Store in 1-2 Business Da
What should I do if my helmet doesn't fit properly?
Getting the right helmet fit is crucial for both comfort and safety. Most helmets are built in shell sizes and come with different thicknesses of padding to fine-tune the fit. Try swapping pads: If your helmet feels a bit too snug or too loose, you c
What should I do if the product I want is out of stock or discontinued?
We know how frustrating it can be when the product you’re chasing isn’t available. Here’s what you can do:. Out of Stock: If an item is temporarily out of stock, our team can often check with suppliers for restock info. You can also use the “Notify M
Are there items that are permanently unavailable?
Yes. Some products are permanently discontinued or phased out by the manufacturer—for example, older year model bikes and limited edition items. Once these items are gone, they won’t be restocked. When this happens, our team can:. Suggest newer versi
Where is LUXBMX located?
Our store is located in sunny Queensland in inner city Brisbane. You can find us at 1 Burke Street, Woolloongabba, 4102. We only have one location at this time but we ship all over Australia and the world!
Do you offer PayPal 'Pay in 4' installment option?
While we accept PayPal as a payment method, if you're interested in using PayPal's 'Pay in 4' installment plan, you will need to apply directly through your PayPal account. This is offered by PayPal, not us, thus requires their approval.
How can I redeem my LUXBUX loyalty balance?
To redeem your LUXBUX loyalty balance, click on the LUXBUX icon located in the top right-hand corner of our website, accessible via both phone and computer. This will guide you through the process of generating a code. Simply use this code as credit