Warranty
That sucks to hear but we'll get it sorted! To make a claim get in touch with us straight away by emailing [email protected]. Please include pictures of the problem/fault plus your original invoice. We're real people and we'll get you rolling again
A manufacturing defect is a problem that becomes part of the product when it is made. This could include a missing weld, crooked construction or faulty materials. If you think an item you've ordered has a manufacturing defect then get in touch with
Tyres, grips and other rubber goods are only covered by warranty if there is a manufacturer defect on the part.�Incorrect installation (ie not seating tyre on the rim) is not covered by warranty neither is blowing up a tyre from that big stair set
Clear and translucent (trans) paints can show surface oxidation on cro-mo parts. This oxidisation will not compromise the structural integrity of the part during its normal lifespan and is not considered a defect and is unfortunately not covered