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Shipping

Shipping

Why has my tracking stopped or been delayed?

We have been informed by Australia Post that there may be a reduction in the number of scan events over the course of delivery of your parcel. Tracking info may not be as detailed while Australia Post and our courier partners work their hardest to

What does 'Stock In Transit' mean?

Some items have a 1 - 2 day, or 2 - 5 day handling. This means after ordering we need to order it in from our alternate warehouse and then shipped to you. If your order status is "Stock In Transit" this means we have ordered it in and should ship

My tracking is not working.

Sometimes tracking numbers will need to be scanned into the local depot before any scan events show up on the tracking information. Tracking info may not show up on the tracking for up to one business day. If no information shows after this time

Will I pay customs duties on my order?

Customers with shipping addresses outside of Australia are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from

Do you ship internationally?

LUXBMX offers international shipping to most countries. Quotes can be obtained on each product page or on your cart as a total. Please note: Customers with shipping addresses outside of Australia are solely responsible for all duties, import taxes

Can I come and collect my order from your store?

At this time we are only allowing pick up from store with prior contact and appointment. Pickups are handoff only. Select in store pickup as your shipping method and drop in within business hours to pick it up. Please note you will require photo ID

How long will it take to get my order?

Delivery times depend on where you live and the shipping method you select.� If your order is time critical, or you are in a remote area, we do have very competitive Express Post shipping options. To see an estimate on how long a package will take to

Can you ship express?

LUXBMX offers Express Shipping via the Australia Post eParcel network at competitive prices. Use the shipping calculator on a specific product to see the rate or select Express Shipping at checkout�to get a shipping cost for the entire order

How much does shipping cost?

Most non-bike orders over AU $199.00 ship for free across Australia (regular post or courier). This excludes heavy/bulky items and some regional/remote locations which you can see a quote for in your cart. Bike shipping is calculated based on locatio

Is everything on your site in stock?

All items marked with the green 'In Stock' label are in our store. Items with the green "Add To Cart, Leaves Store In 1-2 Business Days", 3-6 Business Days, etc' label are in stock in an external warehouse. We have loads of items arriving at our Head

When will my order be shipped?

We strive to get all orders out as soon as possible. Items labeled�in stock are in our main warehouse and will be dispatched ASAP. Some items that require assembly (custom wheels, bikes that need boxing, etc) will be shipped within 1 - 2 business